Return
Refunds are valid only on the territories of Russia, Belarus and Kazakhstan.
If your order is in the "Order completed" status, you can issue a refund in your personal account on the website, indicating the reason for the return.
The Buyer has the right to refuse the ordered Goods at any time before its receipt, and after receiving the Goods - within 7 (seven) days * after receiving the goods from the online store; to register a return deadline for sending goods by courier, mail or transfer to a retail store - 14 days (fourteen) days from the date of receipt of the order. Or in within 14 days after making a purchase in an offline store.
The return of the Goods of proper quality is possible in if its presentation, factory labels, labels, consumer properties, and also a document confirming the fact and conditions of purchase of the specified Goods are preserved. It is not possible to return a second-hand item **
IF YOU ARE IN RUSSIA, KAZAKHSTAN OR BELARUS
AND YOU DID NOT LIKE OR DON'T FIT THE THING PURCHASED IN ONLINE STORE:
1. Contact us in any convenient method < / a> within 7 days from the date of receipt of the order
Select the way the order was paid to fill out the application form:
Payment on the site
Payment to the bank account of the company
Cash on delivery
Pay with PayPal
2. Also, the return of goods can be issued in our office (Moscow, Nizhnyaya Syromyatnicheskaya 10, building 9, office 302)
3.1. Calling a courier in Moscow: enclose the return form along with the returned goods in the original packaging and seal with an individual sticker that is enclosed in the order. Place the date, signature and decryption of the sender on the sticker. In the case of sending a return without a sticker, responsibility for the safety of things lies with the sender of the order (buyer).
3.2. Calling a courier in RF, Kazakhstan and Belarus: enclose the return form together with the returned goods in a dense package. Seal with a custom sticker provided by DHL or UPS. Add the date, signature and decryption of the sender on the sticker.
3.3. The date of the actual dispatch of the order by courier / mail or delivery at the NEROlab office must be NO LATER than the 14th day from the date of receipt of the order.
4. The processing time and approval of return to NEROlab warehouse from 1 to 4 working days.
5. Ways of refund:
- when paying for the order in cash to the courier refund cash is carried out only to the Buyer's Bank account, which is indicated in the return form;
- in case of non-cash settlement, it is carried out directly to the account from which the payment was made.
6.1 After the approval of the return, we will transfer funds to the card or bank account in period from 1 to 3 banking days, for this you must fill in the full details for the transfer of funds in the application for refund. In case of problems with the passage of the payment, we will contact you to clarify the details. Please note that the refund depends on the speed of processing the operation by your Bank and can reach 30 banking days.
7. Refunds are made for deducting the amount paid for delivery when placing an order in both directions ***
IF YOU ARE ABROAD,
AND YOU DID NOT LIKE OR DON'T FIT THE THING PURCHASED IN ONLINE STORE:
1. Contact us is convenient