For buyers

Payment

Refunds are valid only on the & nbsp; territories of Russia, Belarus and Kazakhstan.

If your order is in the & nbsp; "Order completed" status, you & nbsp; can issue a refund in your & nbsp; personal account on the & nbsp; website, indicating the reason for the return.

The Buyer has the right to refuse the & nbsp; ordered Goods at & nbsp; any time before & nbsp; its receipt, and & nbsp; after receiving the Goods & nbsp; - & nbsp; within 7 (seven) days * after receiving the goods from the online store; & nbsp; to register a return & nbsp; deadline for sending goods by courier, mail or transfer to a retail store - 14 days (fourteen) days from the date of receipt of the order. Or in & nbsp; within 14 & nbsp; days after making a purchase in an & nbsp; offline store.

The return of the Goods of proper quality is possible in & nbsp; if its presentation, factory labels, labels, consumer properties, and & nbsp; also a document confirming the fact and & nbsp; conditions of purchase of the specified Goods are preserved. It is not possible to return a second-hand item **

IF YOU ARE IN & nbsp; RUSSIA, KAZAKHSTAN OR BELARUS
AND & nbsp; YOU DID NOT & nbsp; LIKE OR DON'T & NBSP; FIT THE THING PURCHASED IN & NBSP; ONLINE STORE:

1. Contact & nbsp; us in any convenient & nbsp; method < / a> & nbsp; within 7 days from the date of receipt of the order
Select the way the order was paid to fill out the application form:
Payment on the & nbsp; site
Payment to the & nbsp; bank account of the company
Cash on delivery
Pay with & nbsp; PayPal
2. Also, the return of goods can be issued in our office (Moscow, Nizhnyaya Syromyatnicheskaya 10, building 9, office 302)
3.1. Calling a courier in & nbsp; Moscow: enclose the return form along with the & nbsp; returned goods in the & nbsp; original packaging and & nbsp; seal with an individual sticker that is enclosed in the & nbsp; order. Place the date, signature and & nbsp; decryption of the sender on the & nbsp; sticker. In the & nbsp; case of sending a return without a sticker, responsibility for the & nbsp; safety of things lies with the & nbsp; sender of the order (buyer). & Nbsp;
3.2. Calling a courier in & nbsp; RF, Kazakhstan and Belarus: enclose the return form together with the & nbsp; returned goods in a & nbsp; dense package. Seal with a custom sticker provided by DHL or UPS. Add the date, signature and & nbsp; decryption of the sender on the & nbsp; sticker.
3.3. The date of the actual dispatch of the order by courier / mail or delivery at the NEROlab office must be NO LATER than the 14th day from the date of receipt of the order.
4. The processing time and & nbsp; approval of return to & nbsp; NEROlab warehouse from & nbsp; 1 & nbsp; to & nbsp; 4 & nbsp; working days.
5. Ways of refund:
- when paying for the order in cash to the courier & nbsp; refund & nbsp; cash & nbsp; is carried out only to the Buyer's Bank account, which is indicated in the return form;
- in case of non-cash settlement, it is carried out directly to the account from which the payment was made. & nbsp;
6.1 & nbsp; After the approval of the return, we & nbsp; will transfer funds to the & nbsp; card or bank account in & nbsp; period from & nbsp; 1 & nbsp; to 3 & nbsp; banking days, for this you must fill in the full details for the transfer of funds in the & nbsp; application for & nbsp; refund. In case of problems with the passage of the payment, we will contact you to clarify the details. Please note that the refund depends on & nbsp; the speed of processing the operation by your Bank and & nbsp; can reach 30 & nbsp; banking days.
7. Refunds are made for & nbsp; deducting the amount paid for & nbsp; delivery when placing an order in both directions ***

IF YOU ARE ABROAD,
AND & nbsp; YOU DID NOT & nbsp; LIKE OR DON'T & NBSP; FIT THE THING PURCHASED IN & NBSP; ONLINE STORE:

1. Contact us is convenient

Delivery

1. Courier delivery in Moscow. Choose yourself where and at what time it is convenient to receive a courier with your order. & Nbsp;

2. We send orders throughout the country by Russian Post or CDEK. The equipment is completed within 1–2 working days. After sending, we will send you a postal identifier number (RPO) via SMS notification or by sending an email to your e-mail, so that you can easily track the location of your parcel.

& nbsp;

Check out & nbsp; payment methods in the & nbsp; section & nbsp; Payment .

Pickup

Pickup points in more than 300 cities of Russia

You can pick up your order from the Boxberry pick-up point in your city.
Price: 200 rub.
Without possibility of fitting.
If you refuse to receive the order, the delivery cost is not refundable.
Packaging: NEROlab package

You can pick up your order yourself at the address: Moscow, Nizhnyaya Syromyatnicheskaya 10, building 9, office 302.
First, please contact the managers of our company by phone: +7 977 584 77 06

Return

Refunds are valid only on the & nbsp; territories of Russia, Belarus and Kazakhstan.

If your order is in the & nbsp; "Order completed" status, you & nbsp; can issue a refund in your & nbsp; personal account on the & nbsp; website, indicating the reason for the return.

The Buyer has the right to refuse the & nbsp; ordered Goods at & nbsp; any time before & nbsp; its receipt, and & nbsp; after receiving the Goods & nbsp; - & nbsp; within 7 (seven) days * after receiving the goods from the online store; & nbsp; to register a return & nbsp; deadline for sending goods by courier, mail or transfer to a retail store - 14 days (fourteen) days from the date of receipt of the order. Or in & nbsp; within 14 & nbsp; days after making a purchase in an & nbsp; offline store.

The return of the Goods of proper quality is possible in & nbsp; if its presentation, factory labels, labels, consumer properties, and & nbsp; also a document confirming the fact and & nbsp; conditions of purchase of the specified Goods are preserved. It is not possible to return a second-hand item **

IF YOU ARE IN & nbsp; RUSSIA, KAZAKHSTAN OR BELARUS
AND & nbsp; YOU DID NOT & nbsp; LIKE OR DON'T & NBSP; FIT THE THING PURCHASED IN & NBSP; ONLINE STORE:

1. Contact & nbsp; us in any convenient & nbsp; method < / a> & nbsp; within 7 days from the date of receipt of the order
Select the way the order was paid to fill out the application form:
Payment on the & nbsp; site
Payment to the & nbsp; bank account of the company
Cash on delivery
Pay with & nbsp; PayPal
2. Also, the return of goods can be issued in our office (Moscow, Nizhnyaya Syromyatnicheskaya 10, building 9, office 302)
3.1. Calling a courier in & nbsp; Moscow: enclose the return form along with the & nbsp; returned goods in the & nbsp; original packaging and & nbsp; seal with an individual sticker that is enclosed in the & nbsp; order. Place the date, signature and & nbsp; decryption of the sender on the & nbsp; sticker. In the & nbsp; case of sending a return without a sticker, responsibility for the & nbsp; safety of things lies with the & nbsp; sender of the order (buyer). & Nbsp;
3.2. Calling a courier in & nbsp; RF, Kazakhstan and Belarus: enclose the return form together with the & nbsp; returned goods in a & nbsp; dense package. Seal with a custom sticker provided by DHL or UPS. Add the date, signature and & nbsp; decryption of the sender on the & nbsp; sticker.
3.3. The date of the actual dispatch of the order by courier / mail or delivery at the NEROlab office must be NO LATER than the 14th day from the date of receipt of the order.
4. The processing time and & nbsp; approval of return to & nbsp; NEROlab warehouse from & nbsp; 1 & nbsp; to & nbsp; 4 & nbsp; working days.
5. Ways of refund:
- when paying for the order in cash to the courier & nbsp; refund & nbsp; cash & nbsp; is carried out only to the Buyer's Bank account, which is indicated in the return form;
- in case of non-cash settlement, it is carried out directly to the account from which the payment was made. & nbsp;
6.1 & nbsp; After the approval of the return, we & nbsp; will transfer funds to the & nbsp; card or bank account in & nbsp; period from & nbsp; 1 & nbsp; to 3 & nbsp; banking days, for this you must fill in the full details for the transfer of funds in the & nbsp; application for & nbsp; refund. In case of problems with the passage of the payment, we will contact you to clarify the details. Please note that the refund depends on & nbsp; the speed of processing the operation by your Bank and & nbsp; can reach 30 & nbsp; banking days.
7. Refunds are made for & nbsp; deducting the amount paid for & nbsp; delivery when placing an order in both directions ***

IF YOU ARE ABROAD,
AND & nbsp; YOU DID NOT & nbsp; LIKE OR DON'T & NBSP; FIT THE THING PURCHASED IN & NBSP; ONLINE STORE:

1. Contact us is convenient

Store addresses

Showroom NEROlab on ARTPLAY territory

Nizhnyaya Syromyatnicheskaya st., 10/9, entrance 9A, 3rd floor, office 302. The nearest metro station "Chkalovskaya", "Kurskaya"

Opening hours Mon-Fri 10: 00-19: 00 (please coordinate the date and time of your visit with the manager)

Shop in Moscow in the Aviapark shopping and entertainment center

Khodynsky Boulevard, 4, 3rd floor, "Trend Island" space. & Nbsp;
The nearest metro station "CSKA"

Opening hours Mon-Sun & nbsp; 10: 00-22: 00, seven days a week

Shop in Moscow in the shopping center "Evropeisky"

Square Kievsky Station, 2, & nbsp; 2nd & nbsp; floor, space of Russian designers "Kalina". & Nbsp;
The nearest metro station "Kievskaya"

Opening hours Mon-Sun & nbsp; 10: 00-22: 00, seven days a week

Shop in Yekaterinburg in the Department Store & nbsp; "Bolshoi"


Malysheva, 71, 2nd floor

Opening hours Mon-Sun 10: 00-23: 00

Shop in Rostov-on-Don in the fashion-department store & nbsp; Telegraph

Budennovsky prospect, 49/97, 2nd floor

Working hours Mon-Sun 10: 00-22.00

Shop in St. Petersburg in & nbsp; “Au Pont Rouge. Near the Red Bridge "

Embankment & nbsp; Moika River, 73

Opening hours Mon-Sun 10: 00-22.00